Let's say you have a handful of stores in several different locations. Each of them are doing a bit of their own thing. One BDC does it 'this way', another BDC does it 'that way'.
There are four stores in three CRMs and it is not quite clear what is being used to its fullest potential. And of course the Dealer is tired of looking at reports from three different CRMs to see if they're even being used. One day, the Manufacturer comes in and says, "Hey! We noticed your CSI is trending down. Do you know what's causing it?".
The Dealer does not have a clear answer.
So how can BDC Pros help solve this problem?
To help correct the Dealer's CSI, we were able to help them solve the problem by identifying where the pinch point was in the process by providing CSI follow up survey calls.
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