While your employee is at our excursion program they will be shown how to create a solid appointment that shows and buys a day during the 5 days creating traffic at the store ... resulting in 8-10 sales a week plus the best habits any sales professional should have process management training .... minimal expense $2,000 plus travel Return - 6-8 Sold Car deals and a Process Management PRO in return! Our BDR's average 20 cars sold per month!!! Get you one!
Accountability for activity on an hourly/daily basis is more important now than ever before, the dynamic shift in the way consumers go about their business has increased the need for a more structured approach to generate and manage leads.
A BDC is now a necessity and always has been Sales people can't sell cars and make phone calls, is why the BDC must be seen not as a department but as the culture of the dealership both in Sales and Service
Example of an ideal process
Internet lead pops up in CRM....BDC implemenation a VIP Appointment to meet directly with a sales manager, using internet phone first script...customer shows up at the dealership asking for said sales manager....
Sales manager sits customer down goes over why buy from us and does a product selection .... product specialist gets vehicle and brings vehicle up front, parks with all doors, hood and trunk open except window sticker door... performs professional walk around starting at Monroney Label landing customer in drivers seat .... demo drive .... service walk .... ask for commitment ... manager comes back out with figures to purchase vehicle (no trade and financing) customer asks what's my payment ... "no problem our business manager will discuss your financing options"... "product specialist" packages car deal ... passes to manager .... and customer is signed into the business office ... F&I manager comes out quick to reset clock with a quick intro and fact gathering, leaves... loads deal grabs customer... presents menu customer signs ... delivery done by delivery coordinator product specialists will be busy repeating process with next VIP appointment set by the BDC .... :) How does that sound?
We provide an A-Z in regard to setup and implementation of BDC from hiring to fundamental techniques to the metrics of the professional functionality of the room.
Travel to Omaha NE 5 days, for 8 hours a day we will instill process management into your sales staff. Key takeaways; Total Opportunity Management, Priority of Work Flow, Pace, Fool Proof Scripts, 100/30/8/4/2 Principle, establishing a priority of activities to maximize your effort and completing activities in order to establish maximum time management which will produce Maximum results from your employees!
Doing is Believing...can't manage what you can't measure. Do your future self a favor, because when you are green your growing and when your ripe you rot! Have You, Your Sales Management Staff ever had any formal CRM or Phone Training?
Here's the thing, I've been in the automotive industry for 17 years, I averaged 45 cars a month as a sales person for 5 years, I managed the #1 Hyundai Store in Nebraska for 2 years, took a Toyota dealership from 56th position to top 20 in just 2 months, I've been an Internet Sales Manager, BDC Manager and Director and I did all of this before I received any formal training...
I guess my main question is why do we in the car business just throw people at our problems instead of taking our people and plugging them into a system?
Imagine how much more effective your team would be if they didn't have to make all the mistakes that come with learning on their own… If they had a system that by the end of this month could increase your contact ratio from 30% to 65%, a system that would allow your team to target opportunities based off priority, a system that would help your team with effective messaging, and could show them how to complete 100 plus phone calls per day by following a pace chart. Our system also shows your team how to manage by the hour and not the day, and most importantly it holds everyone accountable for their tasks.
If you’d like to learn more about the 5 day course I’ve created that teaches your management team my system… the same system that allowed me to sell 45 cars a month and take a Toyota store from #56 to Top 20… then give me a call at 888-342-6018
The goal of this 5 day course is to focus on concepts that can be applied directly to the dealership when your managers return. This isn’t “pie in the sky” stuff, this is real life, real people, real scenario training…
Reid Richards - 888-342-6018